A surcharge was added to the list price of goods and services to complete a transaction with a Visa card. A surcharge is defined as any amount added to the advertised or normal price to a transaction by the merchant.
In Australia and New Zealand, some forms of surcharging are permitted. In the United States, merchants in some states may add a surcharge to certain credit card transactions. However, Visa has certain rules applicable to surcharging. Select from below, an option that best describes the issue you encountered. Please also elaborate on what specifically happened or did not happen in the “Additional Information” field at the bottom of this form. For example, were you informed of the surcharge at checkout, and were you given an option to cancel the transaction or switch the method of payment?