Report a Purchase Issue

Use this online form to report a problem you had when trying to use your Visa card.


Provide the following information if you have experienced one of the problems listed below at a store, restaurant, hotel or other merchant location displaying the Visa logo. Please note that if the business does not display a Visa logo, it might not accept any Visa cards.


All fields are required unless labeled as optional. The information you enter will not be used for any purposes other than problem investigation.


Your Information

Merchant Information


Incident details

Did you complete a Visa transaction with the merchant?
Which of the following types of violations occurred?

To report any other issues encountered during a card transaction such as a dispute with a merchant, please contact the financial institution that issued your card by calling the number provided on the back of your card.

Thank you for bringing this matter to our attention. We appreciate your assistance in maintaining the integrity of Visa products and services. The details you submitted will be investigated to resolve this matter and to determine if there is any violation of the Visa Rules. Unfortunately, Visa will be unable to respond to individuals seeking an update on a reported issue.