Visa Global Services Inc. Licenses
ALASKA
For Alaska residents only: If your issue is unresolved by Visa Global Services Inc. (888-733-0041), please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here.
Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One.
CALIFORNIA
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at [email protected], or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
COLORADO
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY
ALL complaints must be submitted in writing. Please fill out the Compliant Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: [email protected]
website: banking.colorado.gov/industry/money-transmitters
Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.
FLORIDA
Visa Global Services Inc. is a licensed money services business by the Florida Office of Financial Regulation (Lic.# FT230000257). To send complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation
Department of Financial Services
Division of Consumer Services
200 E. Gaines Street
Tallahassee, FL 32399
Phone: 1-877-693-5236
ILLINOIS
Visa Global Services Inc. is a licensed money transmitter in the State of Illinois (Lic.# MT.0000355). For suspected violations of the Transmitters of Money Act, a customer may contact:
Illinois Department of Financial and Professional Regulation
320 West Washington Street, 3rd Floor
Springfield, IL 62786
Phone: 888-473-4858
KANSAS
Kansas customers can contact the Office of the State Bank Commissioner with questions or complaints about Visa Global Services Inc.’s money transmission services.
Kansas Office of the State Bank Commissioner: (877) 387-8523
MARYLAND
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Visa Global Services Inc. (NMLS ID: 1810302), at 1100 N. Eutaw Street, Ste. 611, Baltimore, MD 21201, phone: 888-784-0136. Visa Global Services Inc.’s licensing information can be verified on the Nationwide Multistate Licensing System (NMLS) Consumer Access website.
Website: https://nmlsconsumeraccess.org/
MASSACHUSETTS
Massachusetts customers can contact the Division of Banks with questions or complaints about Visa Global Services Inc.’s money transmission services.
Massachusetts Division of Banks: (800) 495-BANK (2265)
MINNESOTA
Minnesota customers can contact the Department of Commerce with questions or complaints about Visa Global Services Inc.’s money transmission services.
Minnesota Department of Commerce: (651) 539-1600
NEW YORK
Visa Global Services Inc. is a licensed money transmitter by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:
Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257
Tel: 1-877-BANK-NYS (1-877-226-5697)
Website: https://www.dfs.ny.gov/complaint
SOUTH CAROLINA
South Carolina customers can contact the South Carolina Office of Attorney General’s Commissioner with questions or complaints about Visa Global Services Inc.’s money transmission services.
South Carolina Money Services Division
1000 Assembly Street
Columbia, SC 29201
Phone: 1-803-734-1221
Website: https://tinyurl.com/SCMSB
SOUTH DAKOTA
South Dakota customers can contact the Division of Banking with questions or complaints about Visa Global Services Inc.’s money transmission services.
South Dakota Division of Banking: (605) 773-3421
TENNESSEE
Visa Global Services Inc. (NMLS# 1810302) is a licensed money transmitter in the State of Tennessee.
If you have questions or complaints, please contact Visa Global Services Inc. at 888-733-0041. For unresolved complaints you may contact the Tennessee Department of Financial Institutions.
Tennessee Department of Financial Institutions
312 Rosa L. Parks Avenue, 13th Floor
Nashville, TN 37243
Phone: (615) 741-2236
TEXAS
After first contacting Visa Global Services Inc., if you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:
Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, TX 78705-4294
Telephone Number: 1-877-276-5554 (toll free)
Email: [email protected]
Website: https://www.dob.texas.gov/