Result: Increasing customer satisfaction with “Instant Payouts”
The launch of “Instant Payouts” was a huge success for Upwork, even without an investment in marketing. Many freelancers were excited to have more withdrawal choices with “Instant Payouts” and have been willing to pay the $2 fee per withdrawal. Following the successful launch of “Instant Payouts,” Upwork plans to expand the offering outside of the U.S.
“No more waiting until Monday for funds from Friday withdrawals. Thanks, Upwork!”
– Anonymous Upwork user.
“Instant Payouts” has given freelancers access to their primary source of income in real-time,* helping increase the ease of getting paid, which helps enable them to go about their daily lives.