Seamless support, powered by experts.

Your contact center isn’t just a help desk – it’s the frontline of your brand. With Visa DPS, your cardholders get 24/7, always-on support from real people, expertly trained in everything from fraud and disputes to lost cards and everyday queries.

80 % of calls answered within 20 seconds¹

4 % abandonment rate¹

A contact center that works the way you do

Our solution is designed to flex, whether you want full on-behalf-of support or prefer to stay hands-on, we adapt to you. We integrate directly into your experience, with dedicated toll-free numbers, tailored scripts and seamless workflows.

An on-behalf service

We answer as you, using your voice, tone, and brand - starting with your own dedicated toll-free number.

Unique cardholder insight

Our systems track when and how cardholders take actions on their accounts, helping you make smarter decisions.

Fraud reports and trends

We proactively identify patterns and surface insights to help mitigate risks and reduce exposure.

Performance at scale

With sites in Miami, Austin, Laredo, Atlanta and the Philippines, we operate seamlessly at scale.

A quality service you can trust

Client call calibrations

Join regular reviews to ensure quality, alignment, and continuous improvement.

Tightly managed escalations

Our modern interface resolves issues smoothly with improved visibility.

Quality monitoring

Every touchpoint is evaluated for service, compliance, and consistency.

Value delivered to you everyday

Visa DPS Contact Center services do more than just pick up the phone. We strengthen loyalty, safeguard your brand, and keep your operations running at full tilt, even when the pressure’s on. Here’s what we bring to you:

Visa DPS. Powering your payments.

Let’s help you reduce churn, boost satisfaction, and build loyalty, one conversation at a time.

Contact the team
  1. Genesys Engage Platform