DPS Dispute Management

Disputes made easy with Visa DPS

Our dispute resolution team turns complex cases into rapid resolutions. With the right tools, tech, and expertise, we make dispute handling faster, easier, and more effective.

Built for every dispute strategy

Whether you manage disputes in-house, outsource them, or use a hybrid approach, Visa DPS equips you with smarter tools to streamline and optimize your operations. Our solution uses automation and AI to simplify workflows, reduce manual effort and improve outcomes across every dispute channel.

Premium

The full treatment. We operate as an extension of your team, handling the entire dispute lifecycle, fraud capabilities and operational workflow.

We deliver:

24/7/365 support from trained dispute agents
Integration with fraud systems for seamless case creation
Full reporting, real-time dashboards and ServiceNow sync
End-to-end dispute submission, tracking, and closure

Expanded

Perfect for teams looking to lighten the operational burden without giving up control. You manage intake and comms, while we speed up everything else.

We take on:

Lifecycle case management
Evidence handling and rule matching
Submission to networks and partners

Standard

Ideal if you want to keep cardholder interactions in-house but need help navigating the technical complexity behind the scenes.

We’ll handle:

Network requirements and compliance enablement
Dispute case creation and platform configuration
Submission management and deadline tracking

Post-purchase dispute management

The Visa DPS post-purchase suite delivers a unified platform that addresses the full lifecycle of a dispute, from prevention to resolution, with AI-powered tools and real-time intelligence.

Fraud prevention and mitigation

Friendly fraud and first-party misuse are among the fastest-growing dispute drivers. Our fraud mitigation tools help issuers and merchants deflect these cases early - before they escalate into costly chargebacks.

Regulatory risk

Adherence to securities regulation is critical to avoiding fines and reputational damage. Our compliance-focused tools ensure issuers stay audit-ready and aligned with global and regional requirements.

Fast, frictionless resolutions for customers

Disputes are emotional moments for cardholders. Our tools reduce resolution time, increase transparency, and empower self-service - turning a negative experience into a loyalty-building one.

Operational efficiency

Customer inquiries continue to increase, but your headcount doesn’t have to. Our platform uses AI to automate workflows, reduce manual input, and improve accuracy - so your team can focus on what matters most.

Visa DPS. Powering your payments.

Let’s evolve your dispute resolution process.

Contact the team

VisaNet Data, 2024 (DAS and VDMS recoveries)
Based on all transactions disputed via the Allocation and Collaboration flows within VROL as of February 2023
Based on Visa Disputes Scorecard (VROL-190 report) and Visa billing data from Oct 2023 – Sep 2023