Visa DPS | Contact Center

Customized support, 24x7x365

A dedicated function integrated into your existing lifecycle management activities, helping to deliver the great service your cardholders expect and reduce the resource burden on you.

What we deliver

An on-behalf service

Effortless integration into your operations and branding, starting with a dedicated toll-free number.

Unique cardholder insight

A database that enables detailed analysis into when cardholders take actions on their account.

Fraud reports and trends

Ability to identify patterns to help you mitigate any possible risks and exposure.

A global footprint

With sites in Miami, Austin, Laredo, Atlanta and the Philippines, we operate seamlessly at scale.

How we do it

Client call calibrations

Clients can listen to how we manage your calls and provide feedback.

Tightly managed escalations

Our modern interface addresses escalations and complaints, allowing improved visibility and reporting.

Quality monitoring

Monitor service, process and compliance.

80%

of calls answered within 20 seconds¹

abandonment rate¹

100%

of contact center service levels met in 2022¹

Need a partner you can rely on?

Find out how Visa DPS can support your processing needs.

¹ Genesys Engage Platform