A solution built around your needs

With a balance of automation and analyst expertise, the dispute resolution process supports issuers in optimizing recoveries and delivering a great experience that meets your cardholders’ expectations.

What we deliver

Simple processes

A single solution from pre through post dispute.

Fast resolution times

A suite of tools to provide quick decisions back to your cardholders. 

More accurate decisions¹

Underpinned by the experience of our agents.

Better customer experience

Reduced friction and allows for one call resolution.

Increased contact efficiency

Multiple options for customers to submit their dispute.

Helps maintain compliance

Supports issuers in maintaining their regulatory obligations.

How we do it

An end-to-end solution with three service levels*

Built-in reporting based on various timeframes

In-depth understanding of policy and network rules

Supports cardholder intake and communications

Recovers

90%

of chargebacks processed (vs 79% VisaNet average in North America)²

Enables deflection of up to

23%

of your disputes through embedded pre-dispute tools³

Dispute agents with a combined

595+

years experience who understand policy and network rules⁴

Ready to get ahead?

Learn more about partnering with Visa DPS.

Contact Visa DPS

* From call center intake to cardholder communications to dispute resolution

  1. Based on 90% recovery rate that dispute support and operations averages compared to all other North America issuers
  2. Based on all transactions disputed via the Allocation and Collaboration flows within VROL as of June 2022
  3. Based on November 2022-October 2023 ROL200 data of the Visa contact center utilizing Verifi Order Insite data when available to deter dispute case creation
  4. The DAS staff has over 595 years of experience working disputes (the Employee Dispute Experience Tracker, September 2022)