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A solution built around your needs
With a balance of automation and analyst expertise, the dispute resolution process supports issuers in optimizing recoveries and delivering a great experience that meets your cardholders’ expectations.
What we deliver
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Simple processes
A single solution from pre through post dispute.
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Fast resolution times
A suite of tools to provide quick decisions back to your cardholders.
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More accurate decisions¹
Underpinned by the experience of our agents.
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Better customer experience
Reduced friction and allows for one call resolution.
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Increased contact efficiency
Multiple options for customers to submit their dispute.
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Helps maintain compliance
Supports issuers in maintaining their regulatory obligations.
How we do it
* From call center intake to cardholder communications to dispute resolution
- Based on 90% recovery rate that dispute support and operations averages compared to all other North America issuers
- Based on all transactions disputed via the Allocation and Collaboration flows within VROL as of June 2022
- Based on November 2022-October 2023 ROL200 data of the Visa contact center utilizing Verifi Order Insite data when available to deter dispute case creation
- The DAS staff has over 595 years of experience working disputes (the Employee Dispute Experience Tracker, September 2022)