The Payments Pyramid

This graph shows the levels of the payments pyramid. At the base are resilience and security. Analogous to the food, air, water, and security in the Maslow we know from business or psychology class. Resilience and security, which require very significant and ongoing investments, make the foundation of payments stable.

The next level is openness and access. The “love and belonging” of Maslow. Payment networks should be open, accessible, and interoperable, as this promotes both innovation and resilience. 

At the top of the pyramid are the experiences, decisions, and needs of consumers for any transaction. These are Maslow’s esteem and self-actualization areas, there the private sector should innovate and where the public sector should not stipulate, because not all transactions are the same.