Bring greater efficiency to dispute management processing
Take your dispute management to the next level
Order Insight Call Center®
Prevent unnecessary disputes over unfamiliar charges by giving call center agents detailed digital receipts via VROL’s transaction inquiry service—and help achieve one-call resolution.
Visa Risk-based Auto Dispute
Settle fraud disputes faster by automating the dispute submission process—for both cardholders and call center staff.
Visa Pre-arbitration Compelling Evidence 3.0 for Acquirers
Help merchants combat friendly fraud by streamlining the submission of additional transaction data for a qualified Compelling Evidence 3.0 response.
Order Insight Digital®
Provide cardholders with self-service access to detailed digital receipts via your banking app, so they can investigate unfamiliar charges to determine if they are legitimate.
Visa Dispute Management Service for Issuers
Cost-effectively optimize your dispute recovery rates* by outsourcing dispute management to our on-behalf-of dispute experts.
*Based on all transactions disputed via the Allocation and Collaboration flows within VROL as of February 2023
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VROL User Interface
Provides read only and processing rights that allow you to quickly address cardholder queries, submit and monitor disputes.