Your bank’s website: Sign in to your account and search for activate new card.
Mobile app: Many banks allow you to activate your card in the mobile app.
Phone: Typically, your new card will include a sticker with a toll-free number to use for activation.
This unique 16-digit number is printed on your Visa debit card. To shop online or by phone, you’ll need this number, along with your card’s expiration date and CVV number.
Select the items or service you want to purchase and head to check out.
At check out, enter your debit card information: 16-digit card number, expiration date and CVV code.
Make sure you’ve used the correct billing address for your debit card.
A Visa Debit card works basically like a check. The amount of your purchase is deducted directly from your checking account.
You can use your Visa Debit card to:
Place an order online, by phone or mail
Get money out of an ATM using your PIN
Swipe or insert (chip)² your card at merchants that don’t require a signature
And with a Visa Debit card you have the added security of Visa, too. And that includes Visa’s Zero Liability Policy¹—which protects you from fraudulent charges.
¹Visa's Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use and for additional details.
²EMV* cards include a secure microprocessor chip that performs cryptographic processing during a payment transaction. In an EMV transaction, which includes dynamic data, the card is first authenticated, followed by verification of the cardholder. The transaction is then authorized online or offline, according to issuer-determined risk parameters.
*EMV is an open standard set of specifications for chip cards and acceptance devices.
With your Visa Debit card, you can sign for your purchases, or in some cases enter a PIN when a merchant provides a PIN pad. In other instances, you can pay without signing or entering a PIN, generally for purchases below $25 (or below $50 at grocery stores).
When you sign for your purchases, you get security protections that help prevent, detect and resolve fraud. Many rewards programs also require you to sign to collect rewards points. You will also receive added security protection for online, phone and mail orders, and for transactions up to $50 that don't require your signature.
If you’re using your card with a PIN pad or terminal, you may still be able to sign for your transaction. On some terminals, you may be required to swipe or insert your card without selecting CREDIT/DEBIT. In these cases, you may press CANCEL to sign or tell the cashier you want to sign for your purchase.
When you press CREDIT for a Visa Debit card transaction, you do not pay a credit card fee or interest. Your Visa Debit card still works like a debit card, not a credit card.
If you use your PIN for your Visa Debit card transactions without signing, you may not receive the same security protections for transactions not processed by Visa.
You can get cash back when you use your Visa Debit card at many merchant locations. To get cash back, press DEBIT instead of CREDIT. You will be prompted to enter your PIN and select the amount of cash that you want to complete the transaction.
When using your card to withdraw cash at an ATM not owned by your financial institution, both your financial institution and the ATM owner may charge a fee. The ATM owner is required to tell you that a fee is being charged and how much it is.
Many Visa Debit cards have daily cash withdrawal limits of up to $1,000. Daily spending limits may be higher. These limits are meant to protect you in case your card is lost or stolen. Your card may be declined if you make daily purchases that exceed your daily withdrawal limit, even if you know you have plenty of funds in your checking account. You should contact your financial institution for more information on purchase and ATM withdrawal limits.
When you pay at the pump, some card issuers place a “hold” on their cardholders’ funds in anticipation of the final transaction amount, to help ensure their cardholders’ accounts do not become overdrawn. Gas merchants do not place account holds. If you have questions about a hold on your account related to a fuel purchase transaction, please contact your card issuer.
Account deductions may not be applied immediately when the final amount isn't known. Visa has established these processes to protect Visa Debit card issuers, merchants and cardholders.
For these types of purchases, Visa Debit card issuers may earmark cardholder funds to cover the estimated cost of the transaction. While most transactions have a hold of less than 24 hours, Visa protects cardholders by requiring issuers or financial institutions to remove all holds within 72 hours.
Some account alert amounts, including online statements, may not reflect the final amount—especially at merchants where the final amount isn’t known such as restaurants and pay-at-the-pump fueling. The account alert amount may not be the final transaction amount that will post on your statement. Your online statement should reflect the final amount of the transaction by the next business day.
Car rental companies and hotels may require you to present a credit card when making a reservation. However, you may use your Visa Debit card when you pay the bill for the rental or hotel.
How your Visa Debit card protects you from fraud
Every time you make a purchase, there are security protections that automatically help prevent fraud, including:
Visa's Zero Liability Policy. This policy protects you from unauthorized charges if your card is lost or stolen.* You’re 100% protected—whether the purchases occurred online or in person.**
Continuous fraud monitoring. Visa monitors activity on your debit card around the clock to help detect suspicious activity.
Your card’s 3-digit security code. Your debit card includes a 3-digit security code to verify your identity for phone or online purchases.
What to do if there's a problem
Fraudulent activity. If you notice fraudulent activity on your Visa Debit card, promptly contact your financial institution. Monitoring your transactions regularly will help you identify any unauthorized activity.
Lost or stolen card. If your card is lost or stolen, contact your financial institution immediately.
*Certain restrictions, limitations, and exclusions apply and benefit configuration may vary. Please refer to your Guide to Benefits or contact your financial institution for full program terms and conditions, and to confirm specific coverage levels.
**Visa's Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use and for additional details.