Assistance is a phone call away
All Visa cardholders may report a lost or stolen card
- In the U.S. and Canada, to cancel a stolen or lost Visa debit or credit card, call Visa Global Customer Care Services at 1-800-847-2911.
- If you’re outside the U.S. and Canada and you need to deactivate your lost or stolen debit or credit card, you can call collect at 1-303-967-1096 or your local toll-free number.
- For the hearing impaired, please call 1-800-TDD-1213 in the U.S. or Canada or 1-305-278-4285 or 1-512-865-2002 in all other countries.
Step 2: Deactivate your card
A Visa representative will deactivate your credit or debit card and then notify your bank immediately. In the event that your card was stolen, this swift reporting may help prevent fraudulent use of your card.
Step 3: Get a new card
Visa will work with your bank to replace your card and ship it to you within 24 to 72 hours.
Have a lost, stolen or damaged card?
Need emergency cash or card?
Visa will block your card (if the card number is known) and connect you with your financial institution/Bank. Following your bank approval, you can also get an emergency card replacement within one to three business days*. Alternatively, Visa can arrange for cash to be available at a location near you usually within hours of your bank’s approval.
*Some restrictions/limitations apply
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To bridge spending, when awaiting a replacement card, when experiencing card acceptance difficulties, or when you simply need cash in hand, Visa can arrange for cash to be available at a location near you. Call us toll free (1-800-847-2911) or call one of our global toll-free-numbers.
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If your card is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you. Visa Global Customer Assistance Services associates are on stand-by. Call us toll free (1-800-847-2911) or call one of our global toll-free-numbers.
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Visa's 24/7 cardholder inquiry services can connect you to your finacial institution for account specific inquiries, provide general visa information or connect you to service providers if asistance with your card benefits is needed. Call us toll free (1-800-847-2911) or call one of our global toll-free-numbers.
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Using new technologies can sometimes require extra precautions. We've gathered a few simple steps to help you stay secure.
