*Callers in certain countries/regions dialing these numbers, including the collect number from mobile or hotel phones might be charged fees. Visa will not be responsible for any fees incurred. If you are hearing impaired and in the US, call 1-800-TDD-1213 (for Canada: 1-305-278-4285 and other countries/regions: 1-512-865-2002.)
Report a lost or stolen card
If the country/region you are in is not listed, or if you experience difficulties using any of the toll-free numbers, please call collect at +1-303-967-1096. (Collect calls are placed using the local operator.)
1. Call us at any time
We’re available by phone to help you. To find the number, just select the country/region you’re calling from in the field above.
2. Deactivate your card
A Visa representative will deactivate your lost or stolen credit or debit card and then notify your bank immediately. In the event your card was stolen, this may help prevent fraud.
3. Get a new card
Visa will work with your bank to replace your debit or credit card and ship it to you within 24 to 72 hours.
Get emergency cash and a replacement card
Visa is here to help. We will block your card (if the card number is known) and connect you with your financial institution/bank. Then, following bank approval, you can also get an emergency card replacement within one to three business days.* Alternatively we can arrange for cash to be available at a location near you, usually within hours of your bank’s approval.
*Some restrictions/limitations apply
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A Visa representative will be able to assist you in filing a lost or stolen card report. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
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A Visa representative will be able to assist you in reporting fraud to your bank. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
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Contact your bank immediately. If you need help locating a number for your bank so you can cancel your card, call us toll-free
(1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page. -
Visa's Zero Liability Policy* is our guarantee that you won't be held responsible for unauthorized charges made with your account or account information. You're protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline.
* Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.
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To bridge spending when awaiting a replacement card, when experiencing card acceptance difficulties, or when you simply need cash in hand, Visa can arrange for cash to be available at a location near you. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.
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If your card—debit or credit—is lost, stolen, damaged or compromised, we will work with your financial institution to approve and expedite the delivery of an emergency card to you. Visa Global Customer Assistance Services associates are on standby. Call us toll-free
(1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page. -
Visa's 24/7 cardholder inquiry services can connect you to your financial institution for account-specific inquiries, provide general Visa information or connect you to service providers if assistance with your card benefits is needed. Call us toll-free (1-800-847-2911) or call one of our global toll-free numbers from the drop-down menu at the top of this page.