Extended warranty protection

Please keep in mind that you will want to read the full terms and conditions for further details, including restrictions, limitations and exclusions, or check with your card issuer for a copy of your Guide to Benefits. Below you will find answers to some of the most commonly asked questions about the benefit:

Q+ A

Below you will find answers to the most commonly asked questions about the benefits.

This benefit doubles the time period of the original manufacturer’s warranty. For terms of less than a year, the warranty is doubled, and for terms of one to three years, the warranty is extended by one year. So, for example, if the original warranty was for six months, this benefit would double the warranty for an additional six months, so you would have a total of one year of coverage; if the original warranty was for two years, this benefit would extend the warranty for an additional year, so you would have a total of three years of coverage. There is a per claim maximum and a per cardholder maximum. Please refer to full terms and conditions of the benefit for more details.

You will want to read the full terms and conditions, but here are some examples: the item must be purchased with your covered Visa card, and the extension of the warranty’s time period applies to U.S. warranties only. Some items are excluded from coverage, such as motorized vehicles, real estate, computer software, medical equipment, and items that are pre-owned or used.

Yes, as long as you use your covered Visa card for the purchase and the eligible item has a valid original manufacturer’s written U.S. repair warranty of three years or less, store purchased dealer warranty, or assembler warranty.

You must notify the Benefit Administrator within 60 days of the failure, and submit your completed claim form within 90 days of the failure.

In addition to the claim form, you will need the following:

An itemized sales receipt for the purchases—if you don’t have this, the store where you made the purchase may be able to print a duplicate receipt for you
Your Visa billing statement showing the purchase—your bank can usually make a copy for you
A copy of the original manufacturer’s warranty—a copy can usually be downloaded and printed from the manufacturer’s website
The Benefit Administrator may ask you to provide additional information, such as repair estimate (if applicable)

If you have any questions or are experiencing difficulty obtaining documents, simply call 1-800-551-8472. If outside the United States, call collect at one of our toll-free numbers.

In most cases, once the Benefit Administrator has all the paperwork they need to process the claim, a decision will be made within five business days. The Benefit Administrator will send you notification of their decision.