Transaction amount is correct.
Provide supporting documentation (i.e., copy of transaction receipt).
The transaction amount was incorrect.
Accept the dispute.
You have already processed a credit or reversal for the transaction.
Provide documentation of the credit or reversal; include the amount and the date it was processed.
The cardholder no longer disputes the transaction.
Provide a letter or email from the cardholder that states they no longer dispute the transaction.
How to avoid this dispute in the future
- Train your sales staff on the proper procedures for processing transactions, including the recommendation that all transactions be swiped, or chip read.