You believe this was a properly processed DCC transaction.
Provide your card processor with documentation such as:
- Evidence that the cardholder actively chose DCC,
- A copy of the transaction receipt
The transaction was processed incorrectly.
Accept the dispute.
You have already processed a credit or reversal for the transaction.
Provide documentation of the credit or reversal; include the amount and the date it was processed.
The cardholder no longer disputes the transaction.
Provide a letter or email from the cardholder that states they no longer dispute the transaction.
How to avoid this dispute in the future:
- Train your sales staff on the proper procedures for using different currency.