The cardholder’s bank received a notice from the cardholder claiming that the terms of the sale were misrepresented.
The cardholder’s bank received a notice from the cardholder claiming that the terms of the sale were misrepresented.
For more information, please see Dispute Management Guidelines for Visa Merchants.
Acquirer's approach or timelines may be different and you should adhere with your current Acquirer's process. Not all disputes apply to every country/region, please check with your acquirer for further information.