The cardholder's bank received a notice from the cardholder that they participated in the transaction, but did not receive cash or load transaction value, or received a partial amount.
For more information, please see Dispute Management Guidelines for Visa Merchants.
Acquirer's approach or timelines may be different and you should adhere with your current Acquirer's process. Not all disputes apply to every country/region, please check with your acquirer for further information.