When you are traveling or working anywhere in the world, your covered Visa Signature® card gets you access to a multilingual call center - 24 hours a day, 365 days a year to help get the assistance you need. As a covered cardholder, you, your spouse and dependent children under 22 years of age who are traveling with can call a dedicated toll-free number in the United States, or call collect when traveling abroad. Keep in mind this program provides assistance only. Cardholders are responsible for the cost of any services received. Services include:
- Medical Referral Assistance - provides medical referral, monitoring, and follow-up
- Emergency Transportation Assistance - arranges for transportation under medical supervision
- Emergency Message Service - can relay emergency messages for travelers and is available 24 hours a day
- Prescription Assistance and Valuable Document Delivery Arrangements - can accommodate unexpected prescription needs or transport critical documents (e.g. passport or travel visa), which may have been left at home or elsewhere
- Legal Referral Assistance - can arrange contact with English-speaking attorneys, U.S. embassies and consulates, bail-bond assistance, and follow-up assistance
- Emergency Ticket Replacement - arranges for the replacement and delivery of new tickets, and assists with ticket reimbursement procedures
- Lost Luggage Locator Service - can help you through the common carrier’s claim procedures or can arrange shipment of replacement items if an airline or common carrier loses your checked luggage
- Emergency Translation Service - provides telephone assistance in all major languages and helps find local interpreters, if available. Certain terms, conditions and exclusions apply. Contact your issuer for a copy of your Guide to Benefits.