Visa Fraud Monitoring Program, Condition 10.5

Your card processor has notified you that the Visa Fraud Monitoring Program (VFMP) has identified a transaction that you processed.

Visa notified the cardholder’s bank that the Visa Fraud Monitoring Program (VFMP) identified the transaction and the cardholder’s bank has not successfully disputed the transaction under another dispute condition.

Your business was entered into the VFMP and the issuer was permitted to dispute the fraudulent transaction.

You have already processed a creditor reversal for the transaction.

Provide documentation of the credit or reversal; include the amount and the date it was processed.

You have already accepted a prior dispute for the same transaction.

Provide details of the previously accepted dispute.

The cardholder no longer disputes the transaction.

Provide a letter or email from the cardholder that states they no longer dispute the transaction.

For more information, please see Dispute Management Guidelines for Visa Merchants.

Acquirer’s approach or timelines may be different and you should adhere with your current Acquirer’s process. Not all disputes apply to every country/region, please check with your acquirer for further information.