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Receive auto coverage for damage due to collision or theft. To activate the coverage, complete the entire rental transaction with your eligible Visa card and decline the rental company's collision damage waiver (CDW) coverage if offered by the auto rental company. Available to all Visa Standard Credit, Visa Rewards Credit, Visa Signature®, Visa Signature Preferred® and Visa Premium Rewards cardholders. Please contact your Visa card issuer to learn if you have access to this benefit.
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Have a lost, stolen or damaged card? Need emergency cash?
Visa credit cardholders can get an emergency cash advance or a card replacement within one business day—or even within 24 hours in some cases—after approval. We’ll block your card (if the card number is known) and connect you to your Financial Institution/Bank. Visa can also work with your Bank to expedite the replacement of your card and ship it globally within 24 to 72 hours. In an emergency we can also arrange a wire cash transfer to your local Western Union within two hours of approval from your Bank.
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Assistance is a phone call away
Enjoy peace of mind, knowing that if your Visa card is ever lost or stolen, assistance is only a phone call away.
Benefit at a glance
Benefit details
No matter where you are in the world, Visa Global Customer Assistance Services (GCAS) representatives are just a call away. Whether you need to block your card(s) in case of loss or theft, request an emergency card replacement to carry on with your travel needs or simply need some emergency funds in hand, support is available 24 hours a day, 365 days a year in a multitude of languages.
Within the US dial: +1 800-847-2911. For other countries see link below.
Learn more about Visa Global Customer Assistance Services
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Use your Visa card to make purchases anywhere and you’re protected from unauthorized use of your card or account information.*
* Visa’s Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.
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Product and service information at your fingertips
Cardholder Inquiry Service provides customer phone support for general inquiries and provides product or service information to all Visa cardholders.
Benefit at a glance
24-hour cardholder information and assistance by phone to all Visa cardholders calling from anywhere in the world, provided by Visa Global Customer Care Services. Visa Global Customer Assistance Services toll-free numbers are supported 24 hours a day, seven days a week.
- Quick and accurate account and card benefit information.
- Product and service information at your fingertips.
- Customer service available in all major languages.
How it works
Cardholder Inquiry Service provides customer phone support for general inquiries and provides product/service information for Visa cardholders. The Visa Global Customer Care Services team provides information regarding general account or card benefit questions.
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Extend your warranty’s time period
When you use your covered Visa Signature card for your purchase, Extended Warranty Protection will double the time period of the original warranty up to one additional year on eligible warranties of three years or less.
Easy product registration and claim process
When you make a purchase, you can register your product online—that way the Claim Center will have all the pertinent information readily available should you need to file a claim later.
Please contact your Visa card issuer to learn if you have access to this benefit.
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Get a detailed yearly report of your card spending to simplify budgeting and financial planning. All of your spending will be organized into categories such as Travel and Entertainment and Restaurants and Merchandise. If you need more details, you can get a list of all your transactions from the year.
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Concierge service is a special service for Visa Signature and Visa Infinite cardholders. It’s on call 24/7 to help you get the most from life whenever you use your card to travel and shop.
Your complimentary Concierge can help enrich the experience of your next adventure, from booking first-rate hotel reservations to arranging car rentals and special events — so you can save time for the things that really matter.
Not all Signature cards have a complimentary concierge. Please contact your Visa Signature card issuer for more information.
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Visa Luxury Hotel Collection is a premium selection of hotels for Visa Signature and Visa Infinite cardholders. Some of your benefits include access to a wide variety of hotels, complimentary in-room Wi-Fi and VIP guest status, where available.
Learn more about The Luxury Hotel Collection
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Our Dining series program is a special offering for Visa Infinite cardholders. As a part of the Dining series, you're given access to unique culinary experiences, once-in-a-lifetime chef collaborations and events at some of the most highly anticipated restaurants. Please contact your issuer to learn more.
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There are specific rental car privileges unique to Visa Signature and Infinite cardholders, including Silvercar rental service. Please contact your card's issuer for additional rental benefits and information.
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This is a benefit unique to Visa Infinite cardholders, but specific details vary by issuer. Please contact your issuer to learn more.
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Standard benefit. Please check with your Visa card provider.
Benefit not standard. However, benefits not reflected for a certain type of card may be available through your Visa card provider.