Travel Support

Let your card issuer know about your trip before you leave so that unfamiliar transactions aren’t flagged as suspicious. Additionally, make sure you know the daily ATM withdrawal limit for your card as well as the expiration dates, account balance and amount of credit available to you. This ensures you won’t be caught short with a card that doesn’t work while you’re away, or not have enough credit to cover your trip expenses.

Sign up for free SMS transaction alerts to receive instant SMS messages when a transaction exceeds a pre-set amount or when unusual card activities are detected.  Contact your card issuer for details.

Whether you are using magnetic strip or chip card, know your credit card PIN before traveling overseas. If you have forgotten your PIN, reapply for a new one.

Keep a record of card account numbers and telephone numbers for reporting lost or stolen cards. Remember to keep this information in a safe place, away from your wallet or handbag. Always keep your credit card number and three-digit CVV2 code on the back of your Visa card confidential.

No matter where you are in the world, Visa Global Customer Assistance (GCAS) representatives are just a call away. Whether you need to block your card(s) in case of loss or theft, request an emergency card replacement to carry on with your travel needs or simply need some emergency funds, support is available 24 hours a day, 365 days a year in a multitude of languages.

Within the US dial: +1-800-847-2911. For other countries see link below. 

Learn more about Visa Global Customer Assistance Services

Foreign merchants may offer to convert your bill to U.S. dollars. Although it is convenient to see the bill in U.S. dollars, the conversion usually carries a markup. To avoid the markup, decline the conversion and choose to pay in local currency. If you chose to pay in local currency, but the transaction was charged by the merchant in U.S. dollars, contact your bank to contest the charge.

Get cash at over 2 million ATMs worldwide. Look out for ATMs with Visa PLUS mark anywhere to withdraw local currency with ease. Visa cards that bear the PLUS logo can be used for cash withdrawals, using the same PIN at ATMs worldwide. Click here to find ATMs.

Using your Visa card while traveling may be easier than using cash. You can keep track of all of your purchases on your monthly statement. Keep your receipts to make sure they match.

Always double-check the information on the sales receipts, including the currency you are being charged, with your monthly bank statement. Contact your card issuer if you note a discrepancy.

If you see a charge you don’t recognize or if you notice any inconsistencies, contact your bank immediately.