Acquirers
- BARCLAYS BANK DELAWARE
- CITI PAYMENT SERVICES
Innovation, efficiency and cardholder satisfaction
Learn more about the Global Service Quality Awards (GSQA).
2020 Recipients
Business Debit
- AMERICAN SAVINGS BANK, FSB
- NBT BANK, NATIONAL ASSOCIATION
Commercial Credit
- COMMERCE BANCSHARES, INC.
- M&T BANK
- SYNOVUS BANK
- WELLS FARGO BANK, NATIONAL ASSOCIATION
- ZB, NATIONAL ASSOCIATION
Consumer
Credit
- CAPITAL ONE BANK (USA), NATIONAL ASSOCIATION
- CITIBANK, N.A.- COSTCO
- FIRST-CITIZENS BANK & TRUST COMPANY
- HIWAY CREDIT UNION
- LAKE MICHIGAN CREDIT UNION
- MAINE STATE CREDIT UNION
- MICHIGAN STATE UNIVERSITY FEDERAL CREDIT UNION
- PNC BANK, NATIONAL ASSOCIATION - CONSUMER CREDIT
- PURDUE FEDERAL CREDIT UNION
Debit
- BANK OF AMERICA, NATIONAL ASSOCIATION
- COMMERCE BANK
- LAKE MICHIGAN CREDIT UNION
- NOVATION CREDIT UNION
- REGIONS BANK
- RELIANCE SAVINGS BANK
- THE PARK NATIONAL BANK
- U.S. BANK NATIONAL ASSOCIATION
- WOODTRUST BANK
Acquirers
- BANK OF AMERICA, NATIONAL ASSOCIATION - ACQUIRING
- CITI PAYMENT SERVICES
- CITIZENS BANK, NATIONAL ASSOCIATION
Issuers
- ADDITION FINANCIAL CREDIT UNION
- ADVIA CREDIT UNION
- BANK OF AMERICA - CONSUMER CREDIT
- BOEING EMPLOYEES CREDIT UNION
- CITIBANK, N.A.- COSTCO
- COMMERCE BANK
- EDUCATIONAL EMPLOYEES CREDIT UNION
- FIRSTLIGHT FEDERAL CREDIT UNION
- STATE EMPLOYEES' CREDIT UNION
Issuers (Credit)
- AMERICA FIRST FEDERAL CREDIT UNION
- BANK OF AMERICA - CONSUMER CREDIT
- CITIBANK, N.A.- COSTCO
- EDUCATIONAL EMPLOYEES CREDIT UNION
- EVOLVE BANK & TRUST
- NUSENDA FEDERAL CREDIT UNION
- PURDUE FEDERAL CREDIT UNION
- STANFORD FEDERAL CREDIT UNION
- WELLS FARGO BANK, NATIONAL ASSOCIATION
Issuers (Debit)
- ADVIA CREDIT UNION
- AMERICA FIRST FEDERAL CREDIT UNION
- CITIZENS BANK, NATIONAL ASSOCIATION
- EDUCATIONAL EMPLOYEES CREDIT UNION
- HERITAGE FAMILY CREDIT UNION
- PURDUE FEDERAL CREDIT UNION
- STATE EMPLOYEES' CREDIT UNION
- TCF NATIONAL BANK
- WELLS FARGO BANK, NATIONAL ASSOCIATION
Issuers
- ABBEVILLE COMMUNITY FEDERAL CREDIT UNION
- CHOICE FINANCIAL GROUP
- FIRSTBANK
- GREEN DOT BANK DBA BONNEVILLE BANK
- HERITAGE FAMILY CREDIT UNION
- LATITUDE 32 FEDERAL CREDIT UNION
- REGIONS BANK
- SYNOVUS BANK
- TD BANK, NATIONAL ASSOCIATION
Issuers
- ARROWHEAD CENTRAL CREDIT UNION
- BANK OF AMERICA, NATIONAL ASSOCIATION
- EDUCATIONAL EMPLOYEES CREDIT UNION
- ESL FEDERAL CREDIT UNION
- LINCOLN SAVINGS BANK
- NAVY FEDERAL CREDIT UNION
- PARTNERS FEDERAL CREDIT UNION
- PUBLIX EMPLOYEES FEDERAL CREDIT UNION
- USAA FEDERAL SAVINGS BANK
CNP
Credit
- ALLIANT CREDIT UNION
- BANK OF AMERICA - CONSUMER CREDIT
- BUFFALO SERVICE CREDIT UNION
- CAPITAL ONE BANK (USA), NATIONAL ASSOCIATION
- CITIBANK, N.A.- COSTCO
- MICHIGAN STATE UNIVERSITY FEDERAL CREDIT UNION
- VERITY CREDIT UNION
- WASHINGTON STATE EMPLOYEES CREDIT UNION
- WATERFORD BANK, N.A.
Debit
- BANK OF AMERICA, NATIONAL ASSOCIATION
- COMMERCE BANK
- FIRSTBANK
- LOC FEDERAL CREDIT UNION
- SUPERIOR CHOICE CREDIT UNION
- TRULIANT FEDERAL CREDIT UNION
- U.S. BANK NATIONAL ASSOCIATION
- WELLS FARGO BANK, NATIONAL ASSOCIATION
- WOODTRUST BANK
CNP Cross Border
Acquirers
- BBVA USA
- CITIZENS BANK, NATIONAL ASSOCIATION
- WELLS FARGO BANK, NATIONAL ASSOCIATION
Issuers
- BANCO POPULAR DE PUERTO RICO
- BANK FUND STAFF FEDERAL CREDIT UNION
- BANK OF AMERICA - CONSUMER CREDIT
- CAPITAL ONE BANK (USA), NATIONAL ASSOCIATION
- CHARLES SCHWAB BANK
- CITIBANK, N.A.- COSTCO
- SERVICE FEDERAL CREDIT UNION
- UNITED NATIONS FEDERAL CREDIT UNION
- UNIVERSITY OF WISCONSIN CREDIT UNION
Issuers
- FIRST HORIZON BANK
- MERRICK BANK
- NAVY FEDERAL CREDIT UNION
- PNC BANK, NATIONAL ASSOCIATION
- STATE EMPLOYEES' CREDIT UNION
- WESCOM CENTRAL CREDIT UNION
FAQ
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GSQA recipient announcements are planned to occur each May.
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There are no entry fees associated with Visa's Global Service Quality Awards.
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VisaNet clients that meet eligibility criteria are automatically considered for the Global Service Quality Awards.
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GSQA recipients receive distinctive recognition on Visa.com and select social media platforms, allowing for peer and industry recognition. Recipients also gain access to unique resources for limited use in digital marketing, including social media guidelines and program-branded assets.