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Visa DPS Client Achievement Awards

Visa Debit Processing Solutions
Apr 11, 2019

Nearly 500 Visa DPS clients, prospects, and partners recently came together at the newly built Gaylord Rockies Resort in Colorado for the annual Visa DPS User conference.  Attendees had the opportunity to hear from Visa executives during general sessions and collaborate with one another during breakouts focused on trends shaping the future of payments.

This year’s theme, Future Ready, Launch focused on the importance of being future ready, today and optimizing resources for a dynamic strategy in a constantly changing payments ecosystem.

Visa believes tapping-to-pay is the future of fast, simple and secure payments at the point of sale. The U.S. market is ready and taking off with 78 out of the top 100 U.S. merchants by number of transactions offering the ability to tap-to-pay at checkout. Visa hopes to see over 100 million Visa contactless cards issued in the U.S. by the end of 2019.

Larisa Mendenhall, Director of Individual Awards at ITA Group stated,” We were here at this conference just last year learning about Tap to Pay and Contactless and we knew that we had a giant reissue coming up for one of our largest clients.  My coworker and I looked at each other and said we have to go contactless.”

We wanted to provide a safer, more secure transaction card for the cardholder and we wanted to be seen as forward-thinking by our clients

— Larisa Mendenhall, Director of Individual Awards at ITA Group

Through a partnership with DPS, ITA Group reissued 70,000 prepaid Visa contactless and EMV chip cards in December 2018.  Of the project Larisa said, “Our initial objective for this program was to really be ahead of this payment wave because these prepaid cards are valid for three years, so if we didn’t do it now we were going to be three years behind and that wasn’t going to be acceptable.  We wanted to provide a safer, more secure transaction card for the cardholder and we wanted to be seen as forward-thinking by our clients”.

In theme with being future ready, Simon Keys, Vice President of Global Processing at Visa, led a client panel of the Excellence in Innovation finalists. Visa DPS clients were in the spotlight and shared their experiences, perspectives and real-world examples of innovation in consumer payments.

Sara Dolan, Chief Financial Officer of Michigan State University Federal Credit Union stated, “The idea for our innovation started two years ago, while at the Users Conference. Michigan State University Athletics Department was looking for a solution to reduce the amount of cash that they had to send with their athletes when they were traveling to tournaments or to their away games. We knew that we had a really robust debit card product and in order to come up with a solution, we have worked significantly with Visa DPS to make sure that we’ve incorporated technology and the APIs to provide security and the seamless, secure payments experience that our members expect from us.”

Visa DPS recently announced a new suite of APIs available to financial institutions helping them quickly and easily implement the latest payment technologies and deliver innovative, secure and convenient customer experiences. Remaining agile and open to innovation are keys to success in a changing payments landscape.

In honor of clients putting innovation at the center of their strategies, we recognize and congratulate the following recipients of the 2018 Visa DPS Client Achievement Awards. This awards program recognized clients that achieved high performance in key areas that drove business growth and cardholder satisfaction.

2018 Visa DPS Client Achievement Award winners

Highest Point-of-Sale (POS) Usage: Recognizes programs in which active cardholders have the greatest usage rate at the point of sale.

  • Family Savings Credit Union (Debit)
  • State Employees' Credit Union (Debit)
  • Washington State Employees Credit Union (Credit)
  • Commerce Bank (Prepaid Commercial)
  • PNC Bank (Prepaid Consumer)

Highest Authorization Approval Rate: Recognizes programs that display a commitment to customer service through high authorization approval rates while managing risk.

  • Lake Michigan Credit Union (Debit)
  • ProFed Federal Credit Union (Debit)
  • Lake Michigan Credit Union (Credit)
  • ITA Group (Prepaid Commercial)
  • Commerce Bank (Prepaid Consumer)

Highest Portfolio Growth: Recognizes programs that achieve exceptional year-over-year growth. 

  • Five Star Credit Union (Debit)
  • Municipal Credit Union (Debit)
  • Navy Federal Credit Union (Debit)
  • Lake Michigan Credit Union (Credit)
  • ITA Group (Prepaid Commercial)
  • Commerce Bank (Prepaid Commercial)
  • Royal Bank of Canada (Prepaid Commercial)
  • Commerce Bank (Prepaid Consumer)

Lowest Gross Fraud Rate: Recognizing programs that effectively leverage their DPS partnership, tools, and strategies to maintain a low fraud rate.

  • Inova Federal Credit Union (Debit)
  • Industrial Federal Credit Union (Debit)
  • Texell Credit Union (Credit)
  • Commerce Bank (Prepaid Commercial)
  • The North West Company (Prepaid Consumer)

Highest Overall Portfolio Performance: Recognizes programs that maintain strong, well-balanced performance in authorization approval rate, POS usage, gross fraud rate and portfolio growth.

  • Meritrust Credit Union (Debit)
  • Commonwealth Credit Union (Debit)
  • Lake Michigan Credit Union(Credit)
  • Commerce Bank (Prepaid Commercial)
  • Commerce Bank (Prepaid Consumer)

Excellence in Innovation: Recognizes clients who demonstrate innovative approaches to improving card program performance and cardholder satisfaction.

  • Navy Federal Credit Union
  • Michigan State University Federal Credit Union

Pursuit of Excellence: Recognizing programs that have achieved the most improvement in the areas of authorization approval rate, POS usage, gross fraud rate, and portfolio growth.

  • Municipal Credit Union (Debit)
  • Philadelphia Federal Credit Union (Debit)
  • Lake Michigan Credit Union (Credit)
  • Commerce Bank (Prepaid Commercial)
  • BBVA Compass (Prepaid Consumer)
  • Navy Federal Credit Union (Prepaid Consumer)

Emerging Payment Adoption: Awarding programs achieving the greatest percentage of tokenized and Visa Checkout transactions.

  • JP Morgan Chase Bank N.A. (Debit)
  • Bank of America N.A. (Debit)
  • Publix Employees Federal Credit Union (Credit)
  • Commerce Bank (Prepaid Commercial)
  • TD Bank N.A. (Prepaid Consumer)

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