Next generation post-purchase solutions that help prevent and resolve pre-disputes
A proactive approach to reducing disputes
of surveyed merchants report an increase in friendly fraud since last year¹
Friendly fraud is the #2 fraud concern according to surveyed merchants¹
of surveyed merchants believe card brand compelling evidence updates will solve or reduce friendly fraud¹
¹Merchant Risk Council, 2023 Global Fraud and Payments Report. Survey of more than 1,000 merchants in North America, Europe, Asia-Pacific, and Latin America
Greater transparency, better efficiency
Prevent disputes with data transparency
Learn how Order Insight connects merchants to issuers to provide customers with purchase details in real-time, at point of inquiry to clarify confusion and prevent disputes.
Resolve pre-disputes and reduce risk*
Learn how to address fraud and non-fraud disputes at the pre-dispute stage to improve the customer experience, control your dispute ratio* and help reduce overall risk.
Compelling Evidence 3.0
Visa has created a webinar to educate merchants about the updated dispute rules to help address friendly fraud and protect revenue.
*Acquirers may have their own risk assessment parameters, and may levy fees based on such parameters regardless of a Merchant meeting Visa's dispute ratio target.
Putting the power of data and Visa experts to work for you
Verifi Order Insight®
Address disputes by sharing order details with issuers, so customers can be reassured that unfamiliar transactions are legitimate.
Verifi Rapid Dispute Resolution
Reduce operational expenses and dispute ratios by auto-refunding pre-disputes based on customizable rules.
Stay ahead of emerging fraud and enhance your risk decisioning with access to real-time fraud data from issuers.
Visa Compelling Evidence 3.0
Streamlines the submission of merchant transaction data for a qualified Compelling Evidence 3.0 response to address friendly fraud.
Visa Dispute Optimization Service
Visa dispute experts will evaluate and help optimize pre- and post-dispute processes to minimize chargeback ratios and combat friendly fraud.