File an Auto Rental Collision Damage claim now.
When you use your Visa Infinite card to rent a vehicle you’ll get built-in Auto Rental Coverage. You’re covered for physical damage, vandalism and theft, reasonable towing and loss of use charges.
Add Peace of Mind to your Itinerary
Decline the CDW coverage offered to you at the rental agency, and make sure your name is listed as the primary renter on the auto rental contract. Any additional drivers must also be listed on the auto rental agreement. You’ll also want to be sure that you rent a “covered vehicle” – for example, trucks and luxury cars are not covered.
Easy Claims Process
Go to www.eclaimsline.com or call 1-800-546-9806 (outside the U.S. call collect 1-804-673-7481) to initiate your claim. You must sign and return your claim form (or if you prefer, file online) within 90 days of the date of incident — you can supply any outstanding documentation afterwards.
Please keep in mind that you will want to read the full terms and conditions of the Auto Rental Collision Damage benefit for further details including restrictions, limitations, and exclusions or check with your card issuer for a copy of your Guide to Benefits, as benefit configuration may vary.
Below you will find answers to some of the most commonly asked questions about the benefit.
Q: What do I need to do when reserving a rental car to be eligible for coverage?
A: You must reserve and charge the rental in full on your Visa Infinite card and you must decline the Collision or Loss Damage Waiver offered by the rental agency. The name embossed on the card must be listed as the primary renter on the rental agreement and all authorized drivers must be listed on the rental agreement. You also must follow all of the terms and conditions of the rental agreement.
Q: How does the benefit work for domestic auto rentals?
A: For domestic rentals, this benefit covers the rental vehicle for physical damage, vandalism and theft. Coverage does not apply to lost or stolen personal belongings, injury to anyone, medical expenses or personal liability. Within your country of residence, you may rent the vehicle for up to 15 consecutive days per contract and you must report damages to the Benefit Administrator within 45 days of the incident. Coverage is up to the actual cash value of the rental vehicle as it was originally manufactured.
Q: How does the benefit work for international auto rentals?
A: For international rentals, this benefit covers the rental vehicle for physical damage, vandalism and theft. Coverage does not apply to lost or stolen personal belongings, injury to anyone, medical expenses or personal liability. You may rent the vehicle for up to 31 consecutive days per contract and you must report damages to the Benefit Administrator within 45 days of the incident. Coverage is not available in Jamaica, the Republic of Ireland, Northern Ireland or Israel. It is not available where it is prohibited by law or by individual merchants, or is in violation of the territory terms of the rental agreement. Please note: Regulations vary outside the United States, so it is recommended that you check with the auto rental company before you travel to make sure this benefit will apply. If you happen to be renting a vehicle in Australia, New Zealand, Costa Rica or Italy, please note: often, the purchase of a minimum level of collision damage coverage is mandated in these countries. In that case, your benefit is supplemental to that required coverage.
Q: What kinds of vehicles are covered? Not covered?
A: Covered vehicles include economy through luxury class automobiles, vans that seat nine or fewer passengers including the driver, SUVs (only when driven on-road) and expensive vehicles with an original manufacturer’s suggested retail price up to $75,000 when new. All other vehicles are excluded including trucks and cargo vans. Please contact the Benefit Administrator at 1-800-546-9806 to inquire about a specific vehicle.
Q: What do I have to know in the event I have to file a claim?
A: You are responsible for gathering the necessary documentation to complete your claim. Please note, you must sign and return your claim form (or if you prefer file online) within 90 days of the date of incident — you can supply any outstanding documentation afterwards (all documents must be submitted within 365 days of the incident). The required documents are listed on the claim form and include:
- Copy of initial rental agreement and final rental agreement
- Copy of your monthly billing statement showing the charge of the rental
- Estimate of repairs
- Itemized repair bill from the rental agency
- Incident report
- The Benefit Administrator may ask you to provide additional information (if applicable).
- If you have any questions or are experiencing difficulty obtaining documents simply contact the Benefit Administrator.