Elevate your cardholder experience
Disputes are on the rise, react the right way
of surveyed debit cardholders who disputed a purchase say they are less likely to use the card¹
of surveyed cardholders who have disputed a charge assume unrecognized transactions are fraudulent¹
of surveyed cardholders report mistaking a legitimate transaction as a fraudulent one¹
A full-scale approach, focused on results
Leverage Visa tools and expertise
Visa Resolve Online
The dispute processing platform for Visa transactions that helps the payments ecosystem more effectively manage and resolve disputes.
Visa Dispute Optimization Service
Visa dispute experts will evaluate and help you optimize processes from cardholder inquiry to dispute case closure and identify strategies to streamline and automate dispute management.
Stop unnecessary disputes before they start
Purchase Alerts and Transaction Controls
Order Insight Digital and Call Center
Prevent unnecessary disputes over unfamiliar charges by giving both your cardholders and call center agents access to detailed digital receipts to achieve one-call resolution.
Rapidly resolve legitimate disputes
Visa Risk-based Auto Dispute
Settle disputes faster by automating the dispute submission process—for both cardholders and call center staff.
Visa Dispute Management Service
Cost-effectively optimize dispute recovery rates by outsourcing to our on-behalf-of dispute experts.