Elevate your cardholder experience

A digital-first approach for issuers to improve dispute management and resolution.

Get started with Visa Post-Purchase Solutions

Disputes are on the rise, react the right way

As more consumers shop online, they’re more likely to dispute unfamiliar purchases. Visa Post-Purchase Solutions help keep cardholders informed and satisfied—by stopping unnecessary disputes before they happen and speeding resolution when they do.

41 %

of surveyed debit cardholders who disputed a purchase say they are less likely to use the card¹

70 %

of surveyed cardholders who have disputed a charge assume unrecognized transactions are fraudulent¹

35 %

of surveyed cardholders report mistaking a legitimate transaction as a fraudulent one¹

¹Auriemma Research, The Payments Report - Short-Term vs. Long-Term BNPL, Issuer-Provided Installment Plans, AI in Banking, P2P Taxes, Card Fraud, and Rewards Debit Cards, survey of US debit cardholders, February 2023

A full-scale approach, focused on results

From verifying legitimate purchases to resolving fraudulent transactions, Visa Post-Purchase Solutions make it easy for your cardholders to get the results they need, right away.

Stop unnecessary disputes before they start

Keep cardholders up to date with real-time transaction data.

Purchase Alerts and Transaction Controls

Give cardholders greater control over their card usage with spending limits and alerts, so unexpected charges can be identified in near real-time.

Order Insight Digital and Call Center

Prevent unnecessary disputes over unfamiliar charges by giving both your cardholders and call center agents access to detailed digital receipts to achieve one-call resolution.