

Elevate your cardholder experience
A digital-first approach for issuers to improve dispute management and resolution.
Disputes are on the rise, react the right way
As more consumers shop online, they’re more likely to dispute unfamiliar purchases. Visa Post-Purchase Solutions help keep cardholders informed and satisfied—by stopping unnecessary disputes before they happen and speeding resolution when they do.
¹Auriemma Research, The Payments Report - Short-Term vs. Long-Term BNPL, Issuer-Provided Installment Plans, AI in Banking, P2P Taxes, Card Fraud, and Rewards Debit Cards, survey of US debit cardholders, February 2023
A full-scale approach, focused on results
From verifying legitimate purchases to resolving fraudulent transactions, Visa Post-Purchase Solutions make it easy for your cardholders to get the results they need, right away.

Stop unnecessary disputes before they start
Keep cardholders up to date with real-time transaction data.

Purchase Alerts and Transaction Controls
Give cardholders greater control over their card usage with spending limits and alerts, so unexpected charges can be identified in near real-time.

Order Insight Digital and Call Center
Prevent unnecessary disputes over unfamiliar charges by giving both your cardholders and call center agents access to detailed digital receipts to achieve one-call resolution.
Rapidly resolve legitimate disputes
Deliver a cardholder experience that maintains confidence.

Visa Risk-based Auto Dispute
Settle disputes faster by automating the dispute submission process—for both cardholders and call center staff.

Visa Dispute Management Service
Cost-effectively optimize dispute recovery rates by outsourcing to our on-behalf-of dispute experts.