Responding to a growing challenge
As digital commerce has become more ubiquitous and seamless, both friendly fraud and first-party misuse have rapidly increased—causing significant financial impact.
of surveyed cardholders report filing a dispute (in the past 12 months)¹
of fraudulent disputes are friendly fraud, according to surveyed merchants²
of disputes are determined to actually be fraudulent (2022)³
Solutions that are timely and targeted
From near real-time purchase alerts to dispute case closure, Visa’s Post-Purchase Solutions help manage and mitigate disputes when and where they happen. And allow digital commerce to thrive for businesses and consumers alike.
A comprehensive approach, for the benefit of all
Through standardized data sharing, streamlined processes and greater automation, we empower the payment ecosystem.
News and resources
See all the ways Visa is enhancing dispute management and advancing digital commerce.