Merchant disputes

Your card processor has notified you that a cardholder is disputing a transaction that you processed. Here’s how to handle the dispute.
Dispute process flow illustration. See the Image Description link following the image for more details.
Hand holding Visa card with caution triangle underneath illustration. Cardholder files transaction dispute with their bank. Bank building illustration. Cardholder bank sends dispute to merchant card processor. Circular time illustration. Merchant card processor forwards dispute to merchant. Shop illustration. Merchant accepts or rejects dispute. ACCEPT: Merchant pays dispute amount. REJECT: Merchant prepares supporting documentation in response to dispute and submits it to merchant card processor.